RETURN
The following Return Policy only applies to online purchases made through www.whitix.com.
1. Returns are accepted within 30 days from the Shipped Date.
2. All store purchases may only be returned to Forever 21 Stores within the country of original purchase. Please contact your local store for Return Policy information.
3. Please note that items purchased at www.whitix.com cannot be returned in a whitix.com for exchange or refund.
4. As of now we do not offer exchanges. Any merchandise that is returned to our distribution center is inspected by our warehouse team and refunded accordingly with our return policy.
5. Return shipping is non-refundable.
6. Order amount will be refunded in 15-20 business days.
REFUNDS
We will initiate and process the refund for your correct and unused return of product(s) within 30 days of receiving the product at our warehouse/dispatch source location.
whitix.com Credits, refunds are typically faster and can be used to purchase again from whitix.com. Please choose the desired option when initiating the return request on our website.For COD (Cash on Delivery) Orders refund will be credited as equivalent whitix.com Credits to your Forever Credits account only.For orders placed using whitix.com Credits, the refund amount will be credited to your whitix.com account only.Any whitix.com Credits / cashback vouchers applied will be activated again.Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order Free Gifts cannot be returned or exchanged
Please email us at info@whitix.com or call at +91-7879808182 in case of any clarification.